Refunds & Cancellation

The artwork deadline is the 5th of the month before the card mails. Up to that moment nothing has been committed — no plates, no paper, no postage — so cancelling costs us nothing and you get everything back. After it, the card is a physical object being manufactured and mailed on your behalf, and the money is spent whether your slot carries an advertisement or a blank rectangle.

That is the whole policy. Everything below is the same rule applied to particular situations.

Email support@directmarketingmonster.com from the address on your account, or tell us in the portal. You do not need to give a reason. We will confirm in writing and tell you the amount going back.

Automatic renewal is separate and you can switch it off yourself in the portal at any time, without emailing anyone.

The three-drop package is $1,650 and the annual package is $5,950. Both are priced below the single-drop rate of $595 because you committed in advance.

If you cancel partway through:

• Drops that have already printed are not refundable, at the per-drop rate you actually paid — $1,650 over three drops is $550 each; $5,950 over twelve is about $496 each.
• Every remaining drop whose artwork deadline has not passed is refunded in full at that same per-drop rate.
• We do not reprice the drops you used back up to the single-drop rate. You keep the package discount on what you ran.

Worked example: you buy the three-drop package, the first card mails, the second is past its artwork deadline, the third is not. You are refunded $550.

We email a reminder before every renewal charge. If a renewal charges and you did not want it, tell us: as long as the artwork deadline for that drop has not passed — which it will not have, since renewals are timed well ahead of it — you get the whole charge back, and we switch off automatic renewal at the same time.

• Your category is already taken, or we decline your business for any other reason after taking payment: full refund, straight away. You never pay for a slot we cannot give you.
• We cancel or postpone a drop. You choose — a full refund of that drop, or your slot rolls to the next card at no extra cost.
• A production error of ours materially misrepresents your business, such as a wrong phone number or a wrong price: we reprint the correction on the next card at our cost, or refund that drop, or a combination, at your choice.

Insights is $97 a month and you can cancel it at any time in the portal. It runs to the end of the month you have paid for and is not prorated. It is separate from your slot — cancelling one does not cancel the other.

• A drop that has printed or mailed, except in the situations in clause 5.
• Design work. It is included in the price of the slot rather than billed separately, and it is not deducted from a refund either — if you cancel before the deadline you get the full amount back, design or no design.
• Results. We do not refund a drop because it produced fewer calls than you hoped. We are explicit before you buy that we promise no number of calls, leads or customers, and we will not pretend otherwise afterwards. See clause 12 of the terms.

Refunds go back through Stripe to the card or account you paid with. We issue them within three business days of agreeing one; your bank usually takes another five to ten to show it. We do not refund by cheque, cash or credit against a future drop unless you ask for the credit.

If something has gone wrong, email us before calling your bank. A chargeback takes weeks, costs us a fee whichever way it lands, and cannot produce an outcome this policy would not have given you faster. We answer email the same day.